So often when I ask leaders about the most challenging part of their role.... the answer is managing employee performance. Many say they find it easier to manage people who are excited to come to work, always give a 150%, thrive to learn more, and are loyal to the company. The challenge often comes with employees who seemingly "don't want to work" , "seem to struggle", "don't get along with others", and are always causing "issues". In these cases, leaders and supervisors have to choose a more direct-coaching style of leadership, while remaining supportive and encouraging growth. The process can be exhausting and frustrating. However, there are some strategies you can implement to ensure you are holding people accountable AND encouraging change.
Carrie-Lynn Hotson is the author of Knowing Who You Lead, has created a series of blog posts to generate discussion, insight and inspire transformational leadership growth.